Reservation Policy

Hotel General Policies

  • Check In Time Is 3:00 P.m.
  • Check Out Time Is 12:00 P.m. 
  • If You Do Not Check Out By 6:00 P.m., You Will Be Charged For A Full Day, Plus Taxes.
  • No-Shows Will Be Charged As A Full Stay, Including Taxes
  • Rates Are In US Dollars And Do Not Include Taxes (16% VAT & 3% Lodging Tax). Rates Are Based On Occupancy Of 2 People Per Night. Breakfast Is Not Included.

    Please Take Note Of New Taxes Applicable For Tulum:

 

  • Sanitation tax is equivalent to 30% of the UMA – (Unidad de Medida y Actualización), which is $ 27 pesos, per room, per night starting on July 1st, 2021. (Important: From April to June, there will be a 50% discount, charging you only $13.5 pesos per room, per night).
  • As of April 1st, 2021, a tourist tax takes into effect that each guest can pay online when purchasing flight tickets of $224 Pesos (approx. $10 to 11 USD).

 

  • Extra person has a charge of $25 USD/night, plus taxes. Extra person during peak season is $50 USD/night, plus taxes.
  • Children under 12 years old stay for free. 
  • Reservations: the total cost or your booking including taxes is required to secure your reservation. Payments can be made with credit card (Visa, MasterCard, and American Express) or Bank Wire.
  • Prepay methods: 
  • (1) Credit Card (Visa / MasterCard / American Express), and a copy of your passport or ID 
  • (2) Bank Wire: Your deposit/wire must be complete at least 5 business days prior to your arrival date and the amount wire should be over $999.00 USD.
  • Currency: The booking will be made in the currency used in the country where the hotel is located. The prices shown in other currencies are only for informational purposes and are subject to exchange rate variations.  
  • Securing a reservation means you accept the terms and conditions of our Cancellation Policy.

 

Hotel & Resort Cancellation Policies

We understand you may need to cancel your reservation and request advanced notice of cancellation, when possible. You will be refunded or credited payments, less cancellation fees.

 

FLEXIBLE RATE CANCELLATION POLICY

The cancellation policy of the hotel indicates that the cancellation penalty is as follows:

  • For cancellations between 0 and 7 days before arrival the penalty of 50 % of the total reservation payment policy

PAYMENT POLICY

The payment of the reservation will be made as follows:

  • 50% WITHIN THE PENALTY PERIOD AND THE REMAINING AMOUNT WILL BE SETTLED WHEN CHECK-IN

NO REFUND POLICY

The following dates are NON-REFUND PERIODS:

  • 24/Dec/2021 – 10/Jan/2022

FLEXIBLE POLICY

Deposit:

  • No deposit is required at the time of booking.
  • 50% of the stay will be charged 7 days before arrival and the balance at the check in time.

Cancellations:

  • Free cancellations 8 days or more before arrival.
  • 50% of the stay will be applied as a penalty for cancellations 7 days or less before arrival, and No Show.
  • 50% of the stay will be applied as a penalty for cancellations 7 days or less before arrival, and No Show.
  • Free cancellations 8 days or more before arrival.

50% of the stay will be applied as a penalty for cancellations 7 days or less before arrival, and No Show.